I just delivered an overview of our META – Model for Change “TADAP” at the 2011 4th Quarter Meeting for the Consortium of Advance Management International (CAM-I). TADAP is a transformational model of change that looks at the “we”; which is a complex and dynamic arrangement between an individual, the organization that the individual resides in, and the greater community that encompasses the organization. I must say the topic of the session was on how do we take performance management and make it what I call “sticky”.
“Sticky” to me means that we actually agree to look at performance management, analyze the data, formulate actions for improvement from this data, and then actually make the changes necessary to improve performance. Oh, and then measure that we actually improved performance!
Well it sure sounds easy, but it’s not as simple as it sounds. It all starts with what I spoke on at CAM-I; it starts with assessing one’s state of reality. Where are WE? (again see “we” above). Do WE accept this as fact? Do WE have agreement that WE want to do something about it?
So now begins the dance of data and desire and it is a rather profound dance. You must really be able to bridge both the behavioral side (socio) and the systems side (techno – world of data, processes, and analytics). As we start to recognize this need for seeing change and performance through a complex lens; we can then start to assess an organization’s ability to take a change initiative and actually take it through implementation and see measureable results.
I must say that CAM-I has published an outstanding work piece titled, “Performance Management Maturity Framework”. This tool might be just the first piece in the puzzle to use as your organization looks to evaluate its current state of reality.