Before any management program I facilitate, I like to ask the participants what they hope to get out of the session to improve their leadership. Without fail, one of the first topics I hear is conflict management. Anytime you take more than one person and put them together, you instantly add more than one expectation [...]

Since the dawn of time, researchers have been in search of the secret attributes of those that are successful and those that are not. Surprising for many is that a person’s IQ or root intelligence alone is not sufficient. Daniel Goleman, PhD has argued for over a decade that emotional intelligence competencies or human competencies [...]

Marcus Buckingham has been steering leaders for several years through his best selling books First, Break All the Rules and Now, Discover Your Strengths based on The Gallup Organization’s study of 80,000 managers and 3 million employees. Now he does it again in his new book The one Thing you Need to Know…About Great Managing, [...]

Understanding Interpersonal Relationships By David M. Williams, truesimple consulting Managers in general tend to under appreciate the productivity drag associated with poor interpersonal interactions in the workplace. We write it off as, ‘Oh, that’s just Jane’ or build work arounds instead of trying to learn what causes people to have effective interpersonal relationships. Appreciating how [...]