The hospitality industry is a broad and dynamic environment that is highly competitive, effected by seasonal fluctuations, and economic turns. Whether you are a property aimed at business power travelers, weekend adventures, or seasonal vacationers, you must be prepared to provided a welcoming customer experience, reliable service, and a desire to return and tell all about their experience.
Improving, sustaining, and innovating in the travel and tourism environment requires a multi-faceted approach to learning and changing. positive eye consulting is uniquely positioned to support your team and advise them to lead a profitable and engaging property. We bring years of behind the scenes experience in some of the largest hospitality markets coupled with a evidence-based methods for leading change and improving performance and reliability. Our services include:
- Strategic design processes
- Reorganization of departments
- Performance measurement and improvement
- Staff and guest engagement
- Process re-engineering
- Leadership development
- Mergers and change management
Dr. Meeks-Koch brings a strong background in the hospitality industry. Leading a Las Vegas construction company, she was intimately involved in every aspect of developing entertainment properties. She has also worked with leaders within to aid in creating constancy of purpose, aligning change projects, and advising the follow through to achieving their desired aims.