Local government is a complex and essential organizational system with deep responsibility to its citizens and visitors. Even the smallest community is charged with provision of diverse services that enable great schools, strong neighborhoods, reliable emergency services, affordable housing, and sustainable open space.
Leading local government is like guiding a multi-service corporation and requires a collaborative integration of elected officials, stakeholders, and citizens focused on clear goals that serve the needs of the commons. It relies on engaging people around shared challenges and creating road maps that are sustainable, results-based, and focused on responsible stewardship of public resources.
When local leaders are trying to design a progressive strategy for their communities, positive eye consulting is there to be a partner and advisor. Facilitating strategic design efforts, engaging collaborative participation, understanding the outcomes of key performance metrics, and supporting transformational change efforts, positive eye consulting can support you at each phase. Our team have worked extensively with city/county governments and have led within local government departments. Our services include:
- Strategic design processes
- Reorganization of departments
- Performance measurement and improvement
- Community and stakeholder engagement
- Process re-engineering
- Leadership development
- Mergers and change management
Dr. Williams has worked extensively as an internal and external change agent in city and county government. An expert on emergency services, his doctoral research focused on the obstacles to patient-centric emergency health services system design. He has studied emergency systems from hundreds of communities across North America and is considered a leading expert in the field. He currently facilitates innovative improvement efforts with communities across the U.S.